Issues Connecting to the HPC

Connection troubleshooting

If you are trying to connect to the HPC (ssh <your_username>@hpc1.its.appstate.edu) but are finding that the SSH client is hanging or getting a message that the 'login has timed out', there are a few troubleshooting steps you can go through to try and resolve the issue.

On campus connections

If you are connecting from on campus, first make sure you are connected to either the asu-secure or asu wifi networks.

If the SSH client is still failing despite this, try connecting to the asu-visitor network and then connect to the VPN (see "Home connections" below).

Remote connections (VPN)

If you are connecting from off-campus or from home, you must use the VPN client to connect after being connected to your home or other public WIFI network.

To connect to App State VPN, please see official documentation for:

Still having issues...

Double check that the syntax of your SSH command is correct, and that you are entering your password correctly.

If you are still having issues, you can put a ticket here or call the Help Desk at 828-262-6266