Role and Support Scope
Our Systems & Research Computing IT team ensures that the infrastructure, platforms, and services you rely on are available, functional, and performant. We focus on diagnosing and resolving system-level issues so you can focus on your research and development work.
What We Do
We support:
- Account provisioning, access, and permissions
- HPC, servers, and job execution issues tied to system/environment problems
- Storage, file transfer, and data access
- Software availability and environment configuration (modules, containers, system-level dependencies)
- Hardware, cluster, and network-related issues
- Access to / communication with NCShare
- Classroom specific requirements
Our role is to troubleshoot and resolve infrastructure-level problems.
What We Doare NotUnable Doto Support
We do not have ability to:
- Teach programming or general software development
- Provide instruction on IT fundamentals
- Debug, rewrite, or fix user code, scripts, or applications
- Resolve logic or algorithm errors
We can help identify when an issue is caused by user code, but fixing it is the user’s responsibility.
For faculty members interested in including topics on IT fundamentals within coursework, we would be happy to provide advice and consultation with significant advance notice.
Before Requesting Help
If your issue falls under “What We Doare NotUnable Do,to Support,” please first consult the rest of this wiki. We provide documentation and guidance on using supported tools, software, and workflows, which often addresses common questions and learning needs.
Users are expected to understand their code and workflows. We ensure the systems they run on are working correctly. If you’re unsure where the issue lies, we’re happy to help determine that.