Role and Support Scope

Our Systems & Research Computing IT team ensures that the infrastructure, platforms, and services you rely on are available, functional, and performant. We focus on diagnosing and resolving system-level issues so you can focus on your research and development work. 

 What We Do 

 We support: 

 

 Account provisioning, access, and permissions 

 HPC, servers, and job execution issues tied to system/environment problems 

 Storage, file transfer, and data access 

 Software availability and environment configuration (modules, containers, system-level dependencies) 

 Hardware, cluster, and network-related issues 

 Access to / communication with NCShare 

 Classroom specific requirements 

 

 Our role is to troubleshoot and resolve infrastructure-level problems . 

 What We are Unable to Support 

 We do not offer : 

 

 Education on programming or general software development 

 Instruction on IT fundamentals 

 Debugging, rewriting, or fixing user code, scripts, or applications 

 Resolving logic or algorithm errors 

 

 We can help identify when an issue is caused by user code, but fixing it is the user’s responsibility. 

 Before Requesting Help 

 If your issue falls under “What We are Unable to Support,” please first consult the rest of this wiki. We provide documentation and guidance on using supported tools, software, and workflows, which often addresses common questions and learning needs. 

 Shared Responsibility 

 Users are expected to understand their code and workflows. We ensure the systems they run on are working correctly. If you’re unsure where the issue lies, we’re happy to help determine that.